IT Consulting, IT Support & IT Services in Temecula, Murrieta and Surrounding Areas

IT Consulting Blog

Mathis Consulting is now a Managed Service Provider!

Mathis Consulting MSP –

Over six years ago Mathis Consulting was founded in the Temecula Valley to provide the highest level of computer support available to local small and medium business in the area.  They have grown to 80+ networks and 400+ computers building a strong reputation for giving customers the tools necessary to maximize profits through technology.  Recently it has become necessary to re-evaluate their business processes to make sure they leverage the best tools to get that job done.

As a result, one gaping hole in the strategy was discovered, the need to become pro-active in monitoring and pushing out updates/fixes to keep the growing customer base running as smooth as possible (not just fixing things after they break).

A clear solution to this problem,

The answer is to leverage MSP tools to deploy these monitors, updates & fixes…  But the challenge at hand is how to incorporate that into a business model that takes pride in being separated from re-selling products and services.

In the past, they attempted to use a similar solution while only billing the customer for the time tool was used, but this proved to be quite problematic.  It was too time-consuming to track and bill for time that applied to the benefit of many customers and the tool itself was becoming too expensive due to the number of clients.

What is this going to look like?

So the solution they landed on was to charge a monthly fee per desktop or server (about 1/4 of the average MSP cost) to pay for the cost of the tool as well as the time needed to manage the tool.  The goal is to effectively make the cost a wash by eliminating problems that would otherwise have require a service call.  Also, the solution will free up Mathis Consulting to respond more rapidly when situations come up that require a timely response.

When will it be ready?

The MSP tools is up and running now, several customers are already setup, and the rest of our current clients should be fully deployed over the upcoming months!  We are excited to see the ways it improves the overall service.

Aside from this adjustment of strategy, Mathis Consulting intends to continue to do business the same way that you have come to know and love.  Please Call if you have any questions:

951-440-7600

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Network Administration is Moving to the Cloud

A good friend and network admin at several local schools turned me on to “Meraki”, a cloud managed network hardware and system solution.  I began using the free mobile device management solution to remotely manage computers phones and tablets… and eventually after drinking enough of the “cool-aid” I began implementing Meraki hardware.

Meraki was founded by some guys at MIT and purchased in December 2012 by Cisco and has been gaining market share as IT professionals realize what it is.  The interesting thing is that Cisco has been the big name in networking for a long time but they almost always offered the most difficult to configure hardware of any network hardware company and Meraki is the polar opposite. Continue reading “Network Administration is Moving to the Cloud” »

Categories: Network Administration
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A Few Opinions Regarding Current Operating Systems

When Microsoft, Apple or Linux release a new operating system (OS) they are balancing the need to be new and innovative, improve security and expand the feature set while at the same time having to maintain a user experience that is similar enough to the last version that consumers don’t have to relearn everything just to use their computer. Continue reading “A Few Opinions Regarding Current Operating Systems” »

Categories: Computer Support, IT Consulting, Operating Systems
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Philosophy Toward Computer Support, Repair and Planning for Companies in Temecula, Murrieta and Beyond

I’ve had the privilege of providing computer support and computer training for several truly successful individuals in various industries. With each encounter I try to learn what each of them has in common. I’ve observed that successful people have a clear understanding of who they are, including their strengths and weaknesses. And they are always willing to hire experts to ensure important tasks are completed correctly, especially in areas where they are personally limited or inexperienced.

Continue reading “Philosophy Toward Computer Support, Repair and Planning for Companies in Temecula, Murrieta and Beyond” »

Categories: Computer Support, IT Consulting
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A Clear Understanding of Virus Protection: Part 2

In part one (A Clear Understanding of Virus Protection: Part 1) we reviewed how viruses are delivered and installed. Now to the solutions.

Preventing Computer Viruses and Malware

Now that you understand the problem, the solution can be quite simple.

The answer is to create a single administrator user with a password on the computer, and make your user a standard account. This will make you stop to type in that administrator password before any major computer change, program installation or update. Continue reading “A Clear Understanding of Virus Protection: Part 2” »

Categories: Computer Virus Protection, IT Consulting
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