IT Consulting Blog

Mathis Consulting LLC is now open in Kyle TX

https://kyleitservice.com/

In 2012 Mathis Consulting I founded in the Temecula Valley to provide the highest level of computer support available to local small and medium businesses in the area and I succeeded.  We then became a full Managed Service Provider in 2017 as we had outgrown the break-fix model.  Now partly as a result of all the chaos of 2020, and our desire to help my brother with a church plant we decided to expand into Kyle Texas.

We will continue to fully support our customers in Sothern CA and my son James Mathis will be taking care of the onsite support while I work alongside the rest of our team in providing remote support.  The company is now reformed as an S Corp, Mathis Consulting LLC.

Where is Kyle Texas?

We are about 15 minutes south of Austin (20 minutes from the Austin international airport)

We are located right off the 35 freeway literally near everything.  The weather was supposed to a bit hot and humid but so far it is amazing… the food is incredible and people love America… so far we really love Texas.

How often will you be in California?

Given that my two oldest boys are still in Murrieta probably as often as I can.  The current plan is to visit about once per quarter but I am available within a day if something major comes up.

What can we do to help?

Aww so glad you asked.  We really need a few solid reviews on the new local pages to get them up and running strong.

Google Business Page

LinkedIn Business Page

Facebook Business Page

Yelp

Thanks for all your support!

Mike Mathis

Mathis Consulting MSP –

Over six years ago Mathis Consulting was founded in the Temecula Valley to provide the highest level of computer support available to local small and medium business in the area.  They have grown to 80+ networks and 400+ computers building a strong reputation for giving customers the tools necessary to maximize profits through technology.  Recently it has become necessary to re-evaluate their business processes to make sure they leverage the best tools to get that job done.

As a result, one gaping hole in the strategy was discovered, the need to become pro-active in monitoring and pushing out updates/fixes to keep the growing customer base running as smooth as possible (not just fixing things after they break).

A clear solution to this problem,

The answer is to leverage MSP tools to deploy these monitors, updates & fixes…  But the challenge at hand is how to incorporate that into a business model that takes pride in being separated from re-selling products and services.

In the past, they attempted to use a similar solution while only billing the customer for the time tool was used, but this proved to be quite problematic.  It was too time-consuming to track and bill for time that applied to the benefit of many customers and the tool itself was becoming too expensive due to the number of clients.

What is this going to look like?

So the solution they landed on was to charge a monthly fee per desktop or server (about 1/4 of the average MSP cost) to pay for the cost of the tool as well as the time needed to manage the tool.  The goal is to effectively make the cost a wash by eliminating problems that would otherwise have require a service call.  Also, the solution will free up Mathis Consulting to respond more rapidly when situations come up that require a timely response.

When will it be ready?

The MSP tools is up and running now, several customers are already setup, and the rest of our current clients should be fully deployed over the upcoming months!  We are excited to see the ways it improves the overall service.

Aside from this adjustment of strategy, Mathis Consulting intends to continue to do business the same way that you have come to know and love.  Please Call if you have any questions:

951-440-7600

A good friend and network admin at several local schools turned me on to “Meraki”, a cloud managed network hardware and system solution.  I began using the free mobile device management solution to remotely manage computers phones and tablets… and eventually after drinking enough of the “cool-aid” I began implementing Meraki hardware.

Meraki was founded by some guys at MIT and purchased in December 2012 by Cisco and has been gaining market share as IT professionals realize what it is.  The interesting thing is that Cisco has been the big name in networking for a long time but they almost always offered the most difficult to configure hardware of any network hardware company and Meraki is the polar opposite. Read more…

When Microsoft, Apple or Linux release a new operating system (OS) they are balancing the need to be new and innovative, improve security and expand the feature set while at the same time having to maintain a user experience that is similar enough to the last version that consumers don’t have to relearn everything just to use their computer. Read more…

I’ve had the privilege of providing computer support and computer training for several truly successful individuals in various industries. With each encounter I try to learn what each of them has in common. I’ve observed that successful people have a clear understanding of who they are, including their strengths and weaknesses. And they are always willing to hire experts to ensure important tasks are completed correctly, especially in areas where they are personally limited or inexperienced.

Read more…